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Customer Experience (CX) —> The Road to Lasting Connections ... the best is yet to come! by Ajit Minhas

Customer Delight = Customer Experience + Employee Experience

The Guiding Mantra, a.k.a. principle —> Human Connection

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou

Building an elevated Customer Experience does not happen by accident. It happens by design.

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